Payment Policy
This Payment Policy explains how Petalune handles checkout, billing, accepted payment methods, discounts, order authorization, failed payments, and payment-related support. Our goal is to keep every purchase clear and dependable, whether customers are choosing fresh flower bouquets, preserved roses, indoor greenery, decorative vases, scented candles, or thoughtful botanical gifts for the home.
Payment details are processed through secure checkout systems designed for customer protection.
Every order includes free shipping, keeping the total easier to understand before purchase.
Customer support is available at any time for payment and order-related questions.
Checkout Summary
Customers should review the order total, shipping details, discount status, billing information, and delivery address before completing payment.
Accepted Payment Approach
Petalune accepts eligible payment methods made available during checkout. Available options may vary by customer location, device, payment provider, and checkout availability at the time of purchase. Customers should complete payment using the methods displayed on the checkout page and confirm that all billing details are accurate before submitting the order.
Card Payments
Customers may use eligible card payment options shown at checkout. The billing name, address, card details, and security information should match the payment provider’s requirements.
Digital Options
When available, supported digital payment methods may appear during checkout. These options are controlled by checkout availability and provider compatibility.
Order Authorization
Some payments may require authorization, review, or additional verification before the order can move forward for processing and delivery preparation.
Payment Confirmation
After successful payment, customers should receive order confirmation details. If confirmation is not received, customers should review their email and order information.
Clear Before Payment
Review bouquet, plant, vase, candle, delivery, and billing details before completing checkout.
Review
Billing Review
Customers are responsible for entering accurate billing and contact information at checkout. Incorrect billing details, incomplete addresses, mismatched payment information, or payment provider restrictions may delay authorization or prevent an order from being completed.
Confirm Order Details
Review the selected products, quantities, order total, shipping information, and any automatic discount before submitting payment.
Enter Accurate Billing
Billing information should match the payment method being used. This helps reduce failed payments, review delays, or order verification issues.
Wait For Confirmation
Once payment is accepted, order confirmation details help verify that the order has been received and can move into processing.
Payment Standards
Petalune keeps payment information organized around transparency, practical timing, and customer confidence. These standards apply across floral arrangements, indoor greenery, home decor, and gift essentials purchased through the store.
Full Payment Required
Orders must be paid in full at checkout before they can be processed. If payment is declined, incomplete, reversed, or not authorized, Petalune may be unable to prepare or fulfill the order until the issue is resolved.
Accurate Information
Customers should provide correct billing, shipping, email, and phone details. Inaccurate information may affect order confirmation, payment review, delivery coordination, or customer support communication.
Secure Processing
Payment details are handled through secure checkout systems. Petalune does not ask customers to send full payment card details through regular email, messages, or public communication channels.
Home Details Matter
Payment clarity supports every decor choice, from greenery to vases and scented candles.
Decor
Discounts & Promotions
Petalune offers automatic discount experiences designed to keep checkout simple. Customers who successfully complete email subscription receive an automatic 15% sitewide discount with no code required, and the offer is not limited to first-order use only. Selected promotional products may also receive an automatic 20% discount during featured store events or special offer periods.
Subscriber Savings
The 15% sitewide subscriber discount is applied automatically when eligible. Customers do not need to enter a manual discount code.
Selected Offers
Chosen promotional items may receive an automatic 20% discount during selected promotional periods or featured product events.
Checkout Visibility
Customers should review the checkout total before payment to confirm whether an eligible automatic discount has been applied correctly.
Detailed Payment Questions
Additional guidance for failed transactions, duplicate charges, taxes, refunds, and checkout responsibility.
What happens if my payment is declined?
If a payment is declined, the order may not be completed or processed. Customers should check the payment details, billing address, card status, account limits, or payment provider requirements before trying again.
If the issue continues, customers may need to use another available payment method or contact their payment provider for additional review.
Can Petalune change my payment method after purchase?
Once an order has been submitted, the payment method generally cannot be changed directly on the same completed transaction. If there is a payment concern, customers should request support as soon as possible so the situation can be reviewed based on the order status.
Why does my payment show as pending?
A pending payment may appear when a payment provider is reviewing, authorizing, or temporarily holding the transaction. Pending activity does not always mean an order has been fully completed. Customers should wait for order confirmation and check with their payment provider if a pending status remains for an unusual length of time.
Are taxes, fees, or final totals shown before payment?
Customers should review the checkout page carefully before submitting payment. The final amount may reflect product pricing, eligible automatic discounts, free shipping, and any applicable checkout calculations shown before payment is completed.
How are refunds handled for eligible returns?
Petalune offers free returns and exchanges within 30 days. When an eligible return is approved, the refund process is handled according to the original order details and payment method. Processing times may vary depending on the payment provider or financial institution.
- Return eligibility must be reviewed within the 30-day window.
- Refund timing may depend on the customer’s payment provider.
- Customers should keep order confirmation details for reference.
What should I do if I notice a duplicate charge?
If a duplicate charge appears, customers should first check whether one transaction is pending and one is completed. Payment providers may display temporary authorizations during checkout attempts. If the issue does not resolve, customers should gather the order number, payment date, and visible transaction details before requesting support.
Need Payment Support?
If you need help with a payment question, order confirmation, discount issue, billing detail, failed transaction, or refund-related concern, Petalune support is available 24/7. Please include your order details when possible so the team can review your request clearly and efficiently.