FAQs

Petalune orders are handled with a 3–5 business day delivery window. This timing is designed to help customers plan for home styling, seasonal decoration, and gifting occasions with a clear expectation before checkout.

For time-sensitive celebrations, we recommend placing your order as early as possible so the arrangement, plant, vase, or candle can arrive with enough room for setup and presentation.

Yes. Petalune provides free shipping on all products across the store. This applies to fresh flower bouquets, preserved roses, artificial arrangements, indoor plants, planters, vases, scented candles, and other eligible store items.

The goal is to keep checkout simple, transparent, and easy to understand without adding a separate delivery charge at the final step.

Yes. Our customer support is available 24/7 for order questions, product guidance, delivery concerns, and general store assistance.

Fresh flowers are best when you want a natural, seasonal, and expressive arrangement for the moment. They bring softness, scent, color variation, and a living floral presence to the room.

Preserved flowers are treated to maintain their appearance for a longer period, making them suitable for keepsake gifting, decor styling, and customers who want the visual language of flowers without the same care rhythm as fresh stems.

Rose bouquets create a more classic and focused statement, often ideal for romance, appreciation, birthdays, and elegant gifting. Mixed flower bouquets feel more layered, expressive, and decorative, making them suitable for home styling, seasonal refreshes, hosting, and cheerful celebrations.

Yes. Artificial flower arrangements are useful for customers who want a consistent decorative look without regular replacement. They work especially well in entryways, shelves, sideboards, guest rooms, workspaces, and areas where long-lasting color or structure is preferred.

Succulent plants are often chosen because they are visually sculptural and generally low-maintenance compared with many other indoor plants. They typically prefer bright light, careful watering, and a planter that supports proper drainage.

Mini potted plants work well in places where a small natural accent can be seen and enjoyed: side tables, kitchen ledges, bookshelves, bathroom counters with suitable light, work desks, and bedside surfaces.

Self watering planters can help make plant care feel more consistent, especially for customers who want a cleaner routine or who occasionally forget traditional watering schedules. Always follow the care needs of the specific plant.

Glass flower vases feel lighter, cleaner, and more transparent, making them ideal for fresh stems and bright rooms. Ceramic vases feel more grounded, sculptural, and decorative, often pairing beautifully with preserved flowers, artificial arrangements, and minimalist interiors.

Yes. Scented candles can add atmosphere around flowers and greenery, especially on coffee tables, consoles, dining setups, and bedside arrangements. For a refined result, keep the candle scent and floral arrangement balanced rather than competing.

Customers who successfully complete email subscription receive an automatic 15% sitewide discount. No code is required, and the offer is not limited to only a first order.

Yes. Selected promotional products may receive an automatic 20% discount during featured store offers or promotional periods. No code is required for eligible promotional products.

Petalune offers free returns and exchanges within 30 days. This policy is designed to make the purchase experience smoother and more reassuring for customers choosing flowers, greenery, decorative vases, candles, and gift essentials.

If an item does not feel right for your room, arrangement plan, or gifting purpose, reach out for support within the 30-day window. Our team can help guide the next step for an eligible return or exchange.